OUR STORE POLICIES
Transparency and Care
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
All returns must be postmarked within 3 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, [please email customer service at firstname.lastname@example.org] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return.
Please note, you will be responsible for all return shipping charges. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 3-4 [number of days to process returns] from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: